Change Plan on Renewal Didn't Happen
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07-09-2023 05:40 PM
Hello. I'm a little annoyed. My request to change plans upon renewal didn't happen. Now I need to pay extra this month. Is there some way my account can be looked at and I can be refunded for the charge that I received to the lesser plan?
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07-09-2023 05:46 PM
If that doesn't work, go into your browser settings and clear the history and cache. Then close the browser, wait a few moments and re open it. Then try to sign back in. Or you can always check the app on your phone if you've downloaded it.
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07-09-2023 05:44 PM
@LSwinnipeg First double check like this
Try again incognito/private mode
And or lap top /computer
OR
simply try refreshing the page to check data plan / mins / add ons
For most up to date account info
if it didn’t change please message support to try and fix
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437