I just payed for this month but it’s showing that I have used 9.5 Gb Data

[sarthak]

I don’t know this is not fair I just payed for this month for my internet and calling but I have not received my internet for this month as it’s saying that I have consumed 9.5 bb of my 10 GB which was from previous month !!!!!!! And you guys dont have a customer service helpline where someone can call 

[xavier_27]

You probably just need to click the refresh usage button and it should change!

[esjliv]

@sarthak  - just checking .. you are seeing this 9.5 GB used up in your My Account and not your usage on your phone, right? Because My Account would be the best to go by.

If this is My Account and you just renewed your plan today are you also seeing that your plan renewed today in the payment history? Just checking if the dates are accurate for the replenishment of your data.

This could be a delay in the reset of your data, as I believe there have been others reported like this since the introduction of the new plans and new My Account update. Hopefully this gets corrected today.

[JL9]

Probably just an error, this happened in the past and especially now with the new self serve it seems to be kind of wonkey and giving conflicting info. However there are rare occurrences of the counter not being reset, if that's the case a CSA can manually resolve that for you 

[gpixel]

@sarthak try calling 611 to see what the data balance says on there

[softech]

@sarthak   could be just browser cache issue and not updating

Please check again using Incognito mode or use a completely different browser (Edge/Firefox/Chrome)

Also, click the refresh button at the bottom of the usage

https://selfserve.publicmobile.ca/en/account/overview

if that still not showing the right data, open ticket with PM support

(it is true that some glitch on the new site and data were properly loaded after renewal, you might be affected by the glitch)

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there