setting up a new account for a friend

[Mountainmaxman]

hey guys, i just tried to open up a new account for a friend, transferring his current working number over to public it asked for his IMEI number and i entered it, then we got a message back from public saying there was a problem and they need his MEID number, this is the first time i came across this. the phone he has use to be his wifes on a different account, could this be the issue? IMEI not registered with his number? if so how do we fix this?

[esjliv]

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@Mountainmaxman wrote:

hey guys, i just tried to open up a new account for a friend, transferring his current working number over to public it asked for his IMEI number and i entered it, then we got a message back from public saying there was a problem and they need his MEID number, this is the first time i came across this. the phone he has use to be his wifes on a different account, could this be the issue? IMEI not registered with his number? if so how do we fix this?

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@Mountainmaxman 

Try using the online activation method.

Click this link to use the: Public Mobile Online Activation Assistance

EDIT: oops, this would be closed now..

"Hours of Operation: 8:00am - 5:00pm PST / 11:00AM - 8:00PM EST"

[Anonymous]

PM mods wanted the IMEI of the Telus SmartHub when I pulled the attached number out of it thereby cancelling that service.

[computergeek541]

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@Mountainmaxman wrote:

hey guys, i just tried to open up a new account for a friend, transferring his current working number over to public it asked for his IMEI number and i entered it, then we got a message back from public saying there was a problem and they need his MEID number, this is the first time i came across this. the phone he has use to be his wifes on a different account, could this be the issue? IMEI not registered with his number? if so how do we fix this?

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@Mountainmaxman @Anonymous 

If you look for something called MEID, you won't find one because MEID is no longer used anywhere in Canada. These were device identifiers for CDMA devices. This does mean that number porting has failed.

@darlicious 

There are situations that IMEI is the recommended piece of information for number porting. This usually happens porting from Ztar Mobile.

[darlicious · Accepted solution]

@Mountainmaxman 

Like @Spudster I'm surprised you are using the IMEI to initiate the port. Contact the moderators to reinitiate tne porting request and make sure the old providers sim card is in a working phone in order to respond YES to the porting authorization text. You could also call the telus porting department too...if you don't already have the number I can pm it to you.

To port a number in provide the following info:

1. Former provider's account #.
2. Phone number to be ported in.
3. Full name on account.
4. Alternate phone number. (Optional but provides for an additional account verifier for pm.)

[Spudster]

@Mountainmaxman 

When activating service with a new Wireless Service Provider, and porting a number from one provider to another, try to use the prior WSP's Account Number as an identifier as opposed to the IMEI number.

[Anonymous]

my dear visit HERE  and you will found the your device MEID number.

and don't forgetting your  Refer A Friend Code  to give to them if you have it

How Does It Work for Refer A Friend It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your unique referral code in the referral code box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers.

Good Luck