Setting up 2 phones from bell to public that were both on one bell account

[Rob101]

Help

i had a bell account with both my wife and my phone on the same account. I tried to switch over to public and my wife  phone switched with no problem. Now when I try to switch my phone over it gives her my phone number and my phone is now dead. Been at it for hours. Any ideas?

[hTideGnow]

hi @Rob101 

you used 2 different email addresses to create two accounts with PM?

if you did, and if your own Bell sim is not working, try reboot the phone with  PM sim card and test

if still cannot connect, ask PM support to help

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

Hello @Rob101 

It sounds like she was the primary on the account over at Bell and when you ported over, that closed the entire account including your account. You should reach out to Bell ASAP to get your number back. 1 (800) 667-0123