05-31-2021 04:44 AM - edited 01-06-2022 02:12 AM
what happens if I never meant to change my number, and I need my old number back?
05-31-2021 07:46 AM
did you actually mean you just join PM and never meant to get a new number via activation and you want to keep you old number from pervious provider? If so and if the old account has not been cancelled yet, you can still port in your number after activation. However, even in this situation but your previous account was already cancelled, then there is nothing you can do
Of course, if you are existing PM customer and just manually changed to a new number, it's kind of hard to get the old number back.
05-31-2021 06:32 AM - edited 05-31-2021 06:33 AM
Further to this, try dialing your old number first to see if it has been reassigned to someone else.
This way at least you'll know whether you're chasing a dead end.
05-31-2021 06:08 AM - edited 05-31-2021 06:09 AM
It is unlikely that you could get your old number back, but you could plead your case with the moderators and they may be able to retrieve it.
To contact a moderator, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.