Switching to another credit card

[Pinnzly61]

I cannot find where to click on Manage Account or where to 'replace card'. Sorry to be such a problem but I hope someone can instruct me.

I love PM and my plan and I don't want to torpedo it somehow. I want to keep it just as it is, except for changing to another card.

Thanks,

Pinnzly61

[darlicious]

@Spudster @BlueB 

Yes I have tried all of those suggestions with my googles photos app on my tablet. Its isolated to my tablet as it doesn't occur on either if my phones...moto g7+ and my A3..

[Spudster]

@darlicious 

What's interesting is that the splatter patterns are perfectly repeating across the screen.

Are you using a mouse or a touch pad or a touch screen to draw the arrows?

Try using an alternate pointer, to see if there's any change to the splatter result...

[Spudster]

@darlicious 

Did you try force closing the application.

Clearing it's cache & app data.

Worst case, uninstalling it and reinstalling it....

It's a strange splatter effect going on there - almost makes me think you've got a splatter effect turned on.  (perhaps unknowingly???)

[BlueB]

@darlicious That's a strange markeup glitch... what software/app are you using?  😞

[darlicious]

@Pinnzly61 

It can also be found in the middle of the payment page itself.....

And yes I still haven't figured out a fix for my mark up glitch!

[Spudster]

@Pinnzly61 

When updating credit card info, make sure to do the following to avoid the common glitches that sometimes occur with this process:

1. Clear your browser's cache & cookies
2. Use incognito mode
3. Select "Manage My Card"
4. Select "replace card"
5. Type your address exactly as from your billing statement
6.  Don't use a space in the postal code
7.  Use ALL CAPS if necessary
8.  Type everything, not letting autofill complete any fields

[BlueB]

@Pinnzly61 

We all struggle with finding things sometimes!  🙂  Originally, I expected to find this under My Profile like it is on some other sites... hope, not here!

To help get you there faster, Make a Payment is under the PAYMENT tab, here:

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

You can then click "Manage My Card" as @NDesai mentioned to replace your card.

[Anonymous]

 @Pinnzly61 : It _is_ kinda dumb and unnecessarily hard to find. It's a little line of text - Manage my card - lower down on the left going into the Payment tab.

[NDesai · Accepted solution]

@Pinnzly61 See the Manage my card link on the Make Payment page as highlighted below.