I got a message saying I used data that I didn't.

[Shirley84]

I didn't have money in my bank for autopsy so I had to purchase a top up card this morning. I added the card and haven't left home since. My phone has been on wifi but I got a message stating I have used 75% of the data included in my plan less than an hour after adding my top up card. I have not used any data at all so I'm wondering how this happened and how to get my full amount of data back? I need the little bit of data I do have for work purposes so I can't have it taken away for no reason. This is the second month in a row this has happened after topping up. I cannot afford to keep buying data add ons when I already paid for a plan that includes the amount I need. 

[darlicious]

@Shirley84 

Follow @Anonymous advice and check your usage in your self serve account first as its likely an errant text from pm. But its also a good time to consider taking a screenshot of your overview page. Doing this before and after renewal will help record whether or not your plan data resets correctly.

Its also a good reminder to set your phones data tracker to the correct 30 days of your plan cycle if needed and review your current data warning and limiter settings. If you have them set at 25% and 50% will make getting  an errant text less worrisome if you have already put preventive measures in place on your phone to avoid excessive data usage by an app or disconnecting from wifi unknowingly.

[Anonymous]

 @Shirley84 : Check your self-serve overview page for the data line item under My Data & Add-ons. There have been reports of spurious texts sent out. That overview page is the one that matters.

[esjliv]

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@Shirley84 wrote:

I didn't have money in my bank for autopsy so I had to purchase a top up card this morning. I added the card and haven't left home since. My phone has been on wifi but I got a message stating I have used 75% of the data included in my plan less than an hour after adding my top up card. I have not used any data at all so I'm wondering how this happened and how to get my full amount of data back? I need the little bit of data I do have for work purposes so I can't have it taken away for no reason. This is the second month in a row this has happened after topping up. I cannot afford to keep buying data add ons when I already paid for a plan that includes the amount I need. 

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Hi @Shirley84 ,

If you are concerned about using up data, ensure the DATA option on your phone is DISABLED/OFF- even in wifi areas.

Check your usage history on your Self Serve account to see where/when the data may have been used. Did you perhaps turn off wifi at one point, and forgot to turn it back on?

Not likely you will get any data refunded back to you, unless you can prove to a Moderator you did not use it.

Also, this 75% message, was it from Public Mobile or a device limiter setting on your phone? As your phone can have settings to warn you at certain limits as well.

Under your Overview tab is where it will show your total remaining Data on your plan, what does that say...is it 75% used?

Managing data:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

[Anonymous]

but you have to make sure your data is off and are you sure your wifi home is on,

take a photo or a screenshot and send to Moderator Team you did not use it you can prove , the only can help you,

Managing Your Data Usage

To help you manage your data usage effectively, we’ll be covering:

1. How to track your data usage
2. Tips and tricks to save data

Tracking Data Usage 1. Self-Serve

You can view your usage in your Self-Serve account by clicking on the Plan and Add-Ons tab, then on Data & Add-On Usage. Here, you will find a summary of your data usage for the current billing cycle. Alternatively, if you’re interested in seeing your your last 90 days worth of usage, you can select Usage History which is also under the Plans and Add-Ons tab.Don’t have a Self-Serve account yet? No worries, you can register here.

2. Data Usage Notifications

We send you a text message when you've used 75% and 95% of the data included in your plan. If you try to use something that requires data when you’ve reached your data limit, you will be directed to Self-Serve. Once signed into Self-Serve, you can review your usage and, if you’d like to continue to have access to data, you can purchase a data Add-On here too.

Tips And Tricks To Save Data 1. Autoplay

Many of the most commonly used applications like Facebook, Instagram, Twitter & YouTube offer a feature called Autoplay. While using this app, the Autoplay feature will preload and play videos automatically in your “news” feed automatically as you progress through it.If you’re finding that you’re going through your data really quickly or know that you’ve almost used your entire allotted amount, setting your Autoplay to work using Wi-Fi only or disabling it may be a good option for you.

2. GPS Navigation

GPS navigation is another feature that, in fact, does require mobile data. As a substitute, you could use Google Maps, which is a free navigation application that offers the ability to navigate offline. You can also purchase other navigation applications that will allow you to navigate without using data and quickly change spending into an investment.

3. Other Applications

Other applications like video games, weather, music streaming can consume a lot of data. The good news is that most smartphones will give you the ability to restrict background data for each application that you use on a daily basis.

Only one way to you fix it explanation to moderator them nice Team and nice service the will 100% help you,

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to Moderator_Team by Click here.            You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service
•  what is missing your to the can ADD to your account. 

      Good Luck