Charged for upgraded plan, but still on old plan

[daria1]

About 2 weeks ago, I decided I want to upgrade my plan for the upcoming month, that would start on August 3rd. 

Well on the 2nd I got charged the correct amount for the new plan, but my dashboard is showing that I'm still on the $15 plan despite being charged almost triple that amount 

@CS_Agent 

[Timer]

@daria1 

you get a extra fees charged then contact to support team by CS_Agent 

[Yummy]

Did you try to access portal with different browser?

In incognito mode? Refresh page few times? Use computer instead of phone to access PM?