Regarding payment

[Maninderkaur]

Hi 

I got overcharged like two times Aug 20 and aug22 but on public mobile payment history doesn’t show have extra money but my card is showing two time transactions.

plz let me know about this ?

[Timer]

@Maninderkaur 

call *611 to you hear balance.

from browser mobile go view in desktop mode.

1. Tap on the menu options.
2. Select the checkbox against the Desktop site.
3. and clear cache and cookies and use one page incognito.

here photo  View Desktop Site.

and login.

not see it then fine contact support agent,

[Maninderkaur]

not able to see available funds as checking on phone . 

[Maninderkaur]

sure am checking 

thank you 

[softech · Accepted solution]

@Maninderkaur any chance one of them is a pending charge and only one is an actual charge?

since you checked  Payment History already   it is time to open ticket with PM support and have them to confirm

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Timer]

@Maninderkaur 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

do you see that amount at Available Fund,, if yes then ok keep it for next cycle will be taken from there automatically.

 if no then contact PM Customer Support Agent by CS_Agent