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My sons are not getting my text messages

MartinS
Good Citizen / Bon Citoyen

My whole family has Public Mobile plans.  In the last few days, whenever I send a text to either of my two sons, they don't get the message.  When they send a message to me, it works no problem, but when I reply, they do not receive anything.  Strangely, my wife gets my messages without problems.  What is going on?  Everything worked just fine before my trip to NYC last weekend, and when I came back there are these problems.  Any help would be appreciated!

23 REPLIES 23

Timer
Model Citizen / Citoyen Modèle

@MartinS 

rebooting all devices.

add +1 or 1 in front of area code,

 

your device is Android,

  • turn off device take out SIM card and inserted back and turn on,
  • Airplane Mode on/off
  • go to your text app clear cache/clear data,
  • updated version of Messages app,
  • if outgoing texts messages from specific contacts

Delete the contact and Verify that their phone number is correct,
add it again.

  • if sending MMS messages

Ensure that you have a data mobile connection is on,

  • check your software ios update date.


@MartinS wrote:

My whole family has Public Mobile plans.  In the last few days, whenever I send a text to either of my two sons, they don't get the message.  When they send a message to me, it works no problem, but when I reply, they do not receive anything.  Strangely, my wife gets my messages without problems.  What is going on?  Everything worked just fine before my trip to NYC last weekend, and when I came back there are these problems.  Any help would be appreciated!


There used to be an issue with incoming text messages when coming back into Canada. However, that past problem was stated to be fixed, and even then that problem with was for all incoming text messgaes and only last for 24 hours.  I can only hope that a similar bug hasn't surfaced.

KamWest
Model Citizen / Citoyen Modèle

I had the same with my wife, I had her delete the entire text string and after that it worked.

 

Who knows, maybe the string was too long, we had it for 4 years

darlicious
Mayor / Maire

@MartinS 

What is the make and model of your phone? And the rest of your family? Have you enabled chat features (RCS) by accident? Are your chat bubbles in your messaging app dark blue (RCS) or light blue (SMS)? Or has the opposite happened? Do you normally communicate with RCS or iMessage thus using data? Has your APN or carrier settings changed to default settings in your phone? Check your APN. Here is a comparison pm APN from my motto g7+ though there are a few slightly different versions that can be used for Public Mobile.

 

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect.net/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

 

Edit:

Corrected MMSC

MartinS
Good Citizen / Bon Citoyen

Thanks for your message.  My phone is a Motorola Moto G(60) XT2135-2. The weird thing is that it worked just fine a week ago. One of my sons is using a Samsung Galaxy S8+, while the other son is using an iPhone 10, both say that I am not on their blocked list... 

My text bubbles are a pale blue, while the son with the Samsung has green bubbles, not sure about the iPhone since he is away.

I have rebooted my phone, and the Samsung phone of one of my sons, no help. We all have sufficient data remaining on the account.

I checked my software, it is running Android 12 last updated August 4, 2022.

I checked the APN settings, nearly identical to what you posted, except the APN protocol is listed as IPv4/IPv6 on mine.

I have not tried to delete the contact and add it again, but I checked the number and it is correct.  In any case, I am just trying to respond to a text received from him.

This is super frustrating... especially that it just happened out of the blue, and I can text other people, though obviously I have not checked with each of my contacts.

MartinS
Good Citizen / Bon Citoyen

I have rebooted the phone, and my son's, plenty of data still available to me, and it works when I text with my wife.

The phone reports Android 12 software updated August 4, 2022.

How do I clear cached data on my text app?  I don't see that option anywhere.

Thanks!

darlicious
Mayor / Maire

@MartinS 

There have been a couple similar issues to yours recently that involved some travel and it came down to their APN defaulting back to the phone's original provider as I recall. That does not seem to be the case for you. Try clearing the cache of your messaging app before trying the removal and re-adding of your son's as contacts.

darlicious
Mayor / Maire

@MartinS 

Go to your Settings>>Apps>>Messages>>Storage&Cache>>clear cache

esjliv
Mayor / Maire

@MartinS  - I would suggest to try your sons' sim cards into another another compatible working phone, try and see if you have any services. If so, put the sim card back into your sons' respective phones. 

Did this help ?

 

If it didn't help and you did have service in another phone try performing a reset of the device's network settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.