Subscription

[behaviorbuoy]

• Did the Canada-US 40 GB plan at 4G change to 5G data?

[behaviorbuoy]

Thanks again for your help

[hTideGnow · Accepted solution]

Hi @behaviorbuoy 

it is now 5G, but you have to make a plan change yourself still, it is treated as a different plan

but make sure you use Change on Renewal

[Handy1]

@behaviorbuoy  We are just customers like you . If you changed plans immediately and not in renewal you will be charged that full amount right away and start a new 30 day cycle . pM is no refunds but if you just did this you can try and submit ticket with support to see if they can reverse it for you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[behaviorbuoy]

Thanks for reply. I just changed my subscription from 4G to 5G. Can I get that reversed since it changed anyways? 

[DennyCrane]

Yes, yesterday it changed. But if you're already in the 4G version of it you need to change plans to the new version. 

[Handy1]

@behaviorbuoy  Yes it sure did . If your on then 4G  version of it be sure to change plan for next renewal so you don’t lose money on your current cycle