Physical sim not delivered

[Srini]

Hello, 

I ordered a physical SIM around July 1st week 2023. Haven't got it delivered yet. Can you please help. 

Thanks.

[drsihaa]

Save time and dispute with your credit card issuer...

[Srini]

Thanks. Edited the message.

[esjliv · Accepted solution]

@Srini - we are not public customer staff here on the community forum, we are customers and members like you.

This is a public forum, please edit your post to remove your email. To edit it, hit the down arrow at top, right of your post.

Public Mobile sends SIM cards normally by Canada Post regular letter mail. So you are dependant on that service.

Since over 10 working days since your order, tell CSA (customer support) this and they may send another one or credit your account for this missing one.

Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[Handy1]

@Srini  

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it . message support directly
       

while your already here and logged in the community you can send a message private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Srini 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there