08-04-2023 11:43 AM - edited 08-04-2023 12:13 PM
Hello,
I ordered a physical SIM around July 1st week 2023. Haven't got it delivered yet. Can you please help.
Thanks.
Solved! Go to Solution.
08-04-2023 11:25 PM
Save time and dispute with your credit card issuer...
08-04-2023 12:14 PM
Thanks. Edited the message.
08-04-2023 12:04 PM
@Srini - we are not public customer staff here on the community forum, we are customers and members like you.
This is a public forum, please edit your post to remove your email. To edit it, hit the down arrow at top, right of your post.
Public Mobile sends SIM cards normally by Canada Post regular letter mail. So you are dependant on that service.
Since over 10 working days since your order, tell CSA (customer support) this and they may send another one or credit your account for this missing one.
Ways to contact Public Mobile Customer Support (CSA) below:
1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),
2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
08-04-2023 11:46 AM
SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it . message support directly
while your already here and logged in the community you can send a message private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-04-2023 11:45 AM - edited 08-04-2023 11:46 AM
Sim card delivery from PM online could be as many as 3 weeks
However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost