Paid

[Neclo21]

I have paid my account as usual but when anybody calls its says they can't get through because I don't have a U.S roaming add on. I do not need one.

[dust2dust]

Are you able to call in and out? Real sms text in and out? Is the friend with Public? Maybe they're not currently active.

[BKNS27]

@Neclo21 

Try rebooting your phone by powering off then back on.

[esjliv · Accepted solution]

@Neclo21 - sometimes this happens to customers, although is should NOT.

Try a reset of your device's network settings. If that doesn't help ask CSA to fix this for you.

Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.