Pausing account

[Averyjade]

• How do I pause my account until I get a new phone, mine broke. 

[BKNS27]

@Averyjade 

Remember to take out the SIM and put in a safe place (in a ziplock bag) until you get a new phone then pop it into your new phone.

[Andy85]

Hi @Averyjade,

Sorry to hear about your phone. Thankfully you won't have to stress too much about your Public Mobile account while you shop for a new phone. As @Handy1 mentioned, you can pause your subscription for now. Just ensure that you turn on your subscription before the 90-day mark overwise your account will be closed. Essentially, as long as you make a payment within 90 days from your last payment, your account will stay active.

Keep us posted if you have any other questions!

[softech]

@Averyjade 

this is exactly how to put the account Lost/Stolen

Login to My Account,  go to Profile page,  click Report Lost/Stolen Phone and click Put my service on hold 
(or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone)

If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

Once you got the new phone, login My Account again and Resume service

[Handy1]

@Averyjade  Yo can turn auto pay off ( subscribe ) just be sure to make payment again before 90 days after your last renewal date 

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611    

[hTideGnow]

HI @Averyjade 

Login My Account and click Lost/Stolen

if you have toruble with 2FA code, click Didn't receive code and select Email to get the code

if that does not help,   please submit a ticket with CS Agent here and agent can help to pause it for you
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437