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can't log in to my son's account

marczyslaw
Great Neighbour / Super Voisin

can't log in, I keep getting message used locked.  tried multiple times, please help

2 REPLIES 2

sarah3339
Good Citizen / Bon Citoyen

@marczyslaw 

Next time you are able to attempt loging in, maybe try resetting the password

hTideGnow
Mayor / Maire

HI @marczyslaw 

you can wait an hour and try using Incognito/Private/Secret mode on your browser to request reset password and re-login 

if same,   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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