PM management needs to address this for it's long term existing customers. For example, Orchard used phone sales sends emails to people on their mailing list days before the black friday sale started to give us a heads up it was coming in case we had our eyes on a particular phone. There is no reason PM could not do something like this, provided a new plan was available to existing customers of course.
I was at BestBuy the other day looking for something and overheard 2 senior citizens discussing phone providers with one of the store employees. At the end of their conversation I offered my suggestion of Public Mobile to the two customers and showed them the store page on my phone that still had the black friday offers available. They were very appreciative and it feels good to help our fellow Canadians get the most service for our dollars as we all know of the telco monopolies in this country.
When we as longer term customers can't get access to plan upgrades like this it makes it difficult to recommend PM to friends and family, I already have a few friends who have joined and one family member. It goes without saying that threads like this one are an easy and convenient way to vent our frustrations but still leave a sour taste in our mouths, especially when PM management doesn't leave a comment. Thanks for listening to my Ted Talk.
