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Don't have access to my account email

AdiMar
Great Neighbour / Super Voisin

Hello,

I am trying to log into my account, however, I don't have access to that email anymore. It's completely out of use. How can I get around this? That email is registered with my account on here. 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @AdiMar 

technically, the email used to login PM is just a login id. So, you can still login using that old email address with the proper password.  If you are able to login to My Account, just go to Profile page (or Account page on PM app) and click Manage EverSafe ID and update the email address

But if you cannot login , then ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

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