I can't find the $35 dollars 5G plan in my account. All I can select is $29,$45, $55 5G plan

[Wonger]

But when I just created my account, I can see the $35 5G plan.

[Wonger]

I didn't activate any plan. I just signed up and selected a 4G plan. But I didn't pay for it and signed out. When I saw the $35 5G plan, I wanted to change to it but I couldn't find it. I tried using another email address to register a new account, the new account had the $35 5G plan. I selected it, but I didn't complete the activation, and the next time I signed in, the $35 5G plan was gone and I couldn't change to it.

[will13am]

@Wonger , what plan did you select on activation?  Generally, lesser price plans are not offered to existing customers.  There are a few exceptions.  Based on past deals around this time of year, I would expect that you should be able to take the $29 plan on next renewal and still be able to get the $35 plan in January.  This is just my judgment, I expect the $35 plan to be part of generic suite of plans that will be around for some time.  

[hairbag1]

@EvangelistaW 

no point in bothering Customer Support with your request. The only plans the OP can take are the plans listed in his/her plan menu. They won't give you anything that's not shown there.

[hTideGnow]

hi @Wonger 

not everyone see the $35 plans.  

Bbut there is a workaround to unlock it  since you see a $29 plan there on your My Account

You can first pick $29 plan and do a Change Now plan change , which of course you need to pay now and the remaining days on your current cycle will be wasted.    With this, you might be able to unlock the $35 roaming plan, and you can then schedule a plan change on the following renewal day

[EvangelistaW]

The possibilities are that either the plan doesn't exist anymore (unlikely), or that Public Mobile somehow isn't allowing you to get the deal. I would write up a message to cs_agent, to plead your case.

Good luck!!

[computergeek541]

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@Wonger wrote:

But when I just created my account, I can see the $35 5G plan.

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Existing customers are offered different plans that those are activating/opening a new account. You'll only be able to choose from the plans that are shown inside your self serve account.