Activation problem

[CurlyD1977]

Hello, I have added funds to my account but it won't reactivate my number,  i need help.

[hTideGnow]

hi @CurlyD1977 

the money you loaded showing as Available funds and didn't used to renew?

if it is that way, best way to resume the service is to put the account in Lost/Stolen mode for 5 mins and resume.   Login My Account using a browser, click Report Lost/Stolen phone there.  Then login My Account.  Wait 5 mins and login back in and disable that Lost/Stolen and it will trigger the plan renewal

[Chalupa_Batman]

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@CurlyD1977 wrote:

Hello, I have added funds to my account but it won't reactivate my number,  i need help.

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