@susanhardy
if you just joined Public Mobile, make sure you removed the old provider's Sim card, or disable the old provider eSIM. Then check and confirm PM sim is enabled and set as Primary.
if you have an iPhone, make sure the Carrier Profile is updated (Settings > General > About) Last, proceed with a Reset network settings after a device reboot
if you have an Android, let us know and maybe you need to tweak APN settings. But start with Reset network settings after a device reboot
If issue persists, you will have to contact PM CS agent to for a account reprovision. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
