Just activated an account. I am unable to receive or texts but my calls work

[HPL]

I subscribed to a phone plan yesterday. I was able to transfer my phone number and I am connected to the Public Mobile network but I am not able to receive or texts but my calls work as well as my data. 

My esim is the public mobile one. I tried restarting my phone. No changes. Please assist. 

[computergeek541]

---

@HPL wrote:

outgoing call are going through, just realized I cannot receive incoming ones

---

This is confirmation that number porting has likely failed.  CSA_PM will help you with this.

[HPL]

outgoing call are going through, just realized I cannot receive incoming ones

[CSA_PM]

Hello @ HPL,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[computergeek541]

---

@HPL wrote:

I responded to the text message from my old carrier to confirm the transfer. However, My calls are going through and I am unsure how to check if my text messages are going to my old carrier. People have texted me but I cannot see them on my phone.

---

Outgoing calls are going through or incoming calls are?

[HPL]

I responded to the text message from my old carrier to confirm the transfer. However, My calls are going through and I am unsure how to check if my text messages are going to my old carrier. People have texted me but I cannot see them on my phone.

[computergeek541]

---

@HPL wrote:

I subscribed to a phone plan yesterday. I was able to transfer my phone number and I am connected to the Public Mobile network but I am not able to receive or texts but my calls work as well as my data. 

My esim is the public mobile one. I tried restarting my phone. No changes. Please assist. 

---

This means that your phone number was never transferred to Public Mobile.  Did you respond to a text message from your old carrier?  Check if the missing calls and text messages are going to your old carrier.  I have asked Public Mobile to contact you.