my activation was unsuccessful - need help

[EduardP]

I am trying to activate my new SIM card, but was unsuccessful. please help.

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[EduardP]

Yes I just did that. I cannot open my account since it is sending otp to my new number which is not active. Hopefully they can fix it from their end.

[slusagm]

Did you use the PM app?

Ask PM to help.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[hairbag1]

@EduardP 

you must download the Public Mobile app to your cell to start the activation process. You must use a new, unused Public Mobile sim. You need an email address and a valid Cdn payment card.