@Djmack wrote:
I opened an account today ( within the last 6 hrs) and discovered my watch plan isn’t supported so have requested to return to my original carrier .
Given that this was opened erroneously by myself will I be able to request a reimbursement of the prepaid mth I paid ?
Public Mobile is a prepaid service. Because you've admitted here that you didn't do your research before signing up regards using your watch, I honestly feel you may be out of luck. However, you can see what a CS Agent says since I don't work for the company and my thoughts are only my opinion as a fellow customer.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
