@Tiared1
First, please try use a browser with Incognito mode and use the Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) , then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated.
When reset password and reattempt to login, please DO NOT use Auto-complete provided by your browser and type out the email username and password manually.
If that does not help, please open ticket with PM support
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there
