@Duke24 wrote:
We have a few accounts with public mobile, I need to update payment information and the email and password do not match, not sure what email address this account is on. Can I reset my email to access this account?
Reach out to a CS Agent and they can help you reset it.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
