@Karyathena1 wrote:
I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.
Any ideas why this is happening? Thanks!!
!
You can try doing a network reset that forces your phone reconnect to the PM Network. If that doesn't work, you can reach out to a CS Agent as there have been reports of data issues today.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
