Public Mobil self serve

[NewKidOnTheBlo1]

My son used his smartphone with his account, that I pay for self serve and I want his number blocked from using it. The payment was $45.20 I don’t agree to this payment and he should be blocked from this feature 

[Sansan]

Is your son a minor? Sounds complicated,  and will be tricky.

If he's an adult and it's his Public Mobile account and his phone using your credit card,  not much you can do other than to ask him kindly to change the cc to his own.

If this is a minor,  then you can sign into the account and disable your credit card if you don't want him to have access to the account anymore.  After 90 days no payment or Available Funds the account will be closed.

If you dont have an account with Public Mobile yourself, you can also chnage the 2fa phone number and email to your own, that's what I do.

[hTideGnow]

hi @NewKidOnTheBlo1 do you just not want to let your son to access My Account that linked to his account?

you can disable the 2FA to his phone number.  Login My Account and go to Profile and Manage EverSafe ID, remove the phone number.  With that, 2FA will be sent to email 

if course, you want to update the email to your own and set a password that he does not know 

[Chalupa_Batman]

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@NewKidOnTheBlo1 wrote:

My son used his smartphone with his account, that I pay for self serve and I want his number blocked from using it. The payment was $45.20 I don’t agree to this payment and he should be blocked from this feature 

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If the account is under his name but you use your credit card, customer service will not be able to assist you. The only option you have is to tell your son to have your card removed and pay you back or contact your credit card company and reverse the fee. Then he will be forced to use Vouchers for a year before he can use a credit card again. But if the account is under your name but your son uses it, then contact a CS Agent

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.