Account change

[Fucarla]

My account for 45$ was due mar 11. I put 30 in vouchers to change to 30 account. I have neither account.

[Fucarla]

It shiws 30 in acct

[Fucarla]

My acc has an invalid card on file. I use vouchers . My acc expires on mar 11. I put a 20 and a 10 in vouchers on mar 11 and switched to a 30 plan or so i thought

[Dunkman]

@Fucarla 

Is your plan suspended then?  Do you have active service?  

Check your payment history page in your self service account.  Do you see the $30 loaded into your account?  Do you see the withdrawal of $45 yesterday for your plan cost?  

[slusagm]

@Fucarla what you meant " to change to 30 account. " ?

if you don't see the voucher amount you loaded, try again using browser with Incognito mode and check again