@Dee551 wrote:
How do I cancel my upcoming subscription change.
Clicking on “Cancel subscription change” does not work.
I want to keep my current subscription.
Hello @Dee551
Public Mobile's website and app have known cache issues. Go into your browser settings, enter cache into the search, clear the cache (lifetime) and then close the entire browser. Wait a moment and then reopen the browser and to up to settings and pick new incognito tab. In that tab, log into Public Mobile again and try to cancel the upcoming change. If it's not allowing you to, THIS is how to properly contact a CS Agent.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
