profile info wrong

[Hattie99]

There is an alternate phone number listed for my account which no longer exists. I can't edit it as it wants a replacement number. I only have one phone number. What can I do to remove it?

[hTideGnow]

hi @Hattie99 

if open ticket by Chatbot does not work , please use the direct message, it should work, or show us the error and we can help furhter.

To open by direct message:

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Hattie99]

Tried that. It didn't work either!

[Hattie99]

Yes, but I want to leave it blank since I do not have another number and it will not let me.🙄

[BKNS27]

@Hattie99 

Login to your account and go to Account tab>Manage Profile and Change Phone Number & click Save.

[hTideGnow]

hi @Hattie99 the alternate number is just record keeping only, not very any use

but if you cannot update it, ask PM agent to help,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Chalupa_Batman]

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@Hattie99 wrote:

There is an alternate phone number listed for my account which no longer exists. I can't edit it as it wants a replacement number. I only have one phone number. What can I do to remove it?

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Hey @Hattie99 

It's very easy actually. Just log into your account and then click on this direct link. You can change the number there.

https://myaccount.publicmobile.ca/en/account/edit/account-info