Customer service

[Rico0323]

Whybdis i get billed twice? And why is it hard to get a cuatomer service??!??!!??!

[CSA_PM]

Hello @ Rico0323,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hairbag1]

@Rico0323 

using the mobile app, log in to your account > Payment...if you've paid x 2, you will see the extra payment in Available Funds.

[Dunkman]

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@Rico0323 wrote:

No available funds

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@Rico0323 

Is it possible that one of the charges is pending?  

If both finalized charges, then you will need to contact customer service agent.  I will escalate your situation to customer service agent.  They will contact you directly within next 30 minutes.  

[Rico0323]

No available funds

[Dunkman]

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@Rico0323 wrote:

I pressed once and said cannot be processed when i pressed again is says payment successful when i checked my bank i got billed twice. Are u customer service? 

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@Rico0323 

I am not customer service (ie. PM employee).  I am a more experienced customer like yourself.  Offering advice.

Then do you see the extra available funds in your account?  That will be used for next payment cycle.  

You could ask for a refund, but that takes several weeks to process.  Just easier to leave in your account for next cycle. 

[Rico0323]

I pressed once and said cannot be processed when i pressed again is says payment successful when i checked my bank i got billed twice. Are u customer service? 

[Dunkman]

@Rico0323 

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@Rico0323 wrote:

Yws doble billing same amount. And cant even contact customer service

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In your payment history page in self service account, do you see the extra double charge also?  Any recent plan changes? 

[Rico0323]

Yws doble billing same amount. And cant even contact customer service

[Phil_Adelphus]

@Rico0323   Ordinarily to contact customer service you would open a service ticket at the chat icon bottom right of this page.

[Dunkman]

@Rico0323 

Do you see double billing on your credit card statement?  For the same amount?  

Do you see extra available funds in your account?