my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

[Mefff1]

my account was due and i paid $37.74for the 5g 60 gig upgrade and it didn't upgrade me

[CSA_PM]

Hi @Mefff1,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@Mefff1 

message support and they will investigate.  But their helpdesk is now closed, so, they will reply tomorrow morning

[Mefff1]

i selected change now but as for youre reply i have no idea

[hairbag1]

@Mefff1 

you can also dial 611 with your cell to hear current plan details.

[softech]

@Mefff1 did you select Change Now or Change on Renewal when you made the plan change?

And to confirm if PM charge you the correct amount and whether it made the plan change, please login My Account again using browser with Incognito mode.  Check the current plan and check the Payment History to confirm

if PM didn't make the change as you requested, please engage PM support to sort out the situation.   Open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there