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Gengyu66 · 04-28-2025

Today is a new month for my subscription cycle. I've been using it properly for the last month with no issues.Suddenly today I'm unable to receive any service on my phone. Same phone. Tried putting sim card into another phone and also no signal. Logg...

Gengyu66 · 03-29-2025

I was at the transfer number part but can't find CTExcel in the drop down list. What is my next step? I got the pin number from them already. Does PM need the account number from them? their CS only provided me the pin number.From what I read on the ...

Gengyu66 · 04-28-2025

Checked via the app. the payment went through. even got the invoice.

Gengyu66 · 04-28-2025

hi sorry for not being more clear. today is a new cycle for my subscription and my card was used for the automatic payment (got the invoice already). Card definitely not expired and account is active.

Gengyu66 · 03-30-2025

The koodo porting number is fully automated which did not connect me to any real person.So it asks me which number im transferring, i enter the number from ctexcel and it says theres no request so it would just send me to koodo, and koodo automated s...

Gengyu66 · 03-30-2025

Here's what I did.1) Choose a new number which is my temporary number2) After activating the number and account, go to account settings and transfer number3) enter the number you want to port in, pick TELUS as the carrier, and then use your current p...

Gengyu66 · 03-29-2025

Need some help regarding this issue. Already submitted a ticket to CS_Agent 18 hours ago still no response.Basically I was stuck at the dropdown menu part where I couldn't select CTExcel, so I picked a new temporary number instead and was able to act...

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Porting from CTExcel