LOGIN PROBLEM

[LAVI_99]

Hi when I am login it shows activate my sim card as i have already activated and I can't find my account details etc ???

[LAVI_99]

Please advise urgently

[CSA_PM]

Hi @ LAVI_99 

Thank you for your patience. We are sorry for any delays but we are helping multiple clients in the same time, sometimes we may reply a bit slower.

I can see that we still have the open conversation from yesterday I will message you there...

[slusagm · Accepted solution]

@LAVI_99 

won't be 2 accounts with same email login as PM system is restricted to one email for one account.  

but ask PM to sort them out for you.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[LAVI_99]

I have two accounts and both having same email id or login id and now I am unable to find my another account login details,,,please help

[hTideGnow]

hi @LAVI_99 

it is not the physical region you are at, but the app store country it register to.  The app can only be downloaded if the app store is set to Canada

@CSA_PM has sent you a message and trying to help, please check your community inbox and work with them directly

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Prabin1997]

Hi @LAVI_99 

If you’re seeing the “Activate SIM card” screen even though you’ve already activated, it usually means you’re not logging in with the correct email linked to your active Public Mobile account.

Here’s what to do:

1. Double-check the email you used during activation — try logging in with that one.
2. If you have multiple emails, test them one by one to see which one brings up your account.

[LAVI_99]

it is showing that app is not available in my region, actually earlier I was in Montreal QC and now I am in New brunswick, now what to do ?

[CSA_PM]

Hi @ LAVI_99 

In order to update the email an agent need to help you. 

I will contact you privately.

Please check your inbox. 

[LAVI_99]

i want to change my email because my last email is not working, please advise ?

[will13am]

@LAVI_99 , are you using the mobile app to access your account?  Try deleting app data and logging in again.  Also be sure you are using the latest version of the app.