Port in progress URGENT

[WilmaG]

Need to speak to live agent regarding port in progress 

[CSA_PM]

Hi @ WilmaG 

Re you porting in?

Or are you porting out?

If you are porting in the text message will be on your old service provider's sim card ....

[hTideGnow]

hi @WilmaG 
 I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Phil_Adelphus]

@WilmaG I have no received the text asking if I want to accept the port. 

Do you still have the previous provider's sim in the phone, and is your previous provider account still active?

[WilmaG]

The phone number I was given isn’t connecting to a live agent anymore

[WilmaG]

I have no received the text asking if I want to accept the port. 

[CSA_PM]

Hi @ WilmaG 

Can you please tell us more about what issues do you have with the port? 

[hairbag1]

@WilmaG 

Public Mobile has no traditional "phone support". Give us some detail of your concern and we can help to further guide you.

Alternative; you can message Customer Support using the orange chatbot bubble on lower right side of page. If that fails use this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437