Insufficient funds text when I have paid

[Angela21]

I've received an insufficient funds text but I paid via 611 (and have a receipt in my account).  Was this sent in error?

[CSA_PM]

Hi @ Angela21 

I will send you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

@Angela21 

if credit card said the payment is posted and money should be with PM, maybe you can send @CSA_PM  the screenshot and ask them to escalate

[Angela21]

It appears Public Mobile has lost my money.  PM customer service says it as my credit card company and credit card customer service say its Public Mobile.  My payment has been lost in the ether.  

[CSA_PM]

hi

Thanks for the notice...

[computergeek541]

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@CSA_PM wrote:

Hi @ Prabin1997 

Thanks for your patience. We can have a look together on what happened on your account. 

I will message you privately . Please check your inbox..

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Please check that you've actually messaged Angela21 instead as Prabbin1997 wasn't asking for assistance.

[CSA_PM]

Hi @ Prabin1997 

Thanks for your patience. We can have a look together on what happened on your account. 

I will message you privately . Please check your inbox..

[Prabin1997]

Hi @Angela21,

If you’ve already paid via 611 and see the payment in your account, the “insufficient funds” text was likely sent in error or before the payment fully processed.

Here’s what you can do:

1. Log into your Public Mobile account and check if your plan status says “Active.”
2. If it shows “Suspended” or “Expired” even after payment, try doing a manual plan renewal:
   
• Go to “My Account” > “Plan & Add-ons” > “Change Plan” > Select same plan > “Change on Renewal Date.”
3. Or try the “Reactivate current plan” option, if visible.

If the issue doesn’t fix in a few hours, contact support via chatbot at support.publicmobile.ca.

[Meow]

Confirm at your account service is active and next payment is 30 days away.

From time to time PM has a glitch and informs customers of lack of funds even though bill is paid.

[Sansan]

If you've paid and you are indeed able to send and receive per normal I would just ignore the message. 

Unfortunately,  from time to time PM does send out incorrect information. 

[hTideGnow]

hi @Angela21 

call back 611 and see what it says for account status.  if it says Active and have a future renewal date, you can ignore the text.