Overpaid

[Shirley1011]

Overpaid trying to leave Public mobile need refund

[Dunkman]

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@Shirley1011 wrote:

Both payments went thru

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@Shirley1011 

Is your issue resolved?  You will need to contact customer service agent to resolve any billing issues.  PM generally does not offer refunds, but if you were charged twice, CSA should be able to help. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Shirley1011]

Both payments went thru

[Handy1]

@Shirley1011  Your public mobile account needs to be active to port number to new provider , and then you need to leave active public  mobile SIM card in the phone and start the porting ( transfer number ) process with new provider so you can reply YES to the confirmation text public mobile will send you to port the number , once you have successfully ported number to new provider it will automatically close your public mobile account . If you need help from support you can use the link in my very first reply to you to engage support . Hope this helps and best of luck 

[Shirley1011]

I do not have service with Public Mobile this was paid to port phonrpe number per. Charged twice in error

[Shirley1011]

A double payment was taken . I only made payment to allow porting of number asi have left Public Mobile.  I do not have serbpvice there

[BKNS27]

@Shirley1011 

If you were over charged. Your extra charge will remain as credit in your account to pay for next month renewal.

[hairbag1]

@Shirley1011 

Public Mobile has a no refund policy so you likely won't be granted a refund unless something faulty with your service. 

[Handy1]

@Shirley1011  If you double check credit card is one charge just pending and the other has posted ? If so the pending charge should fall off . But if both charges have posted the you will have  to engage support for refund 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage