Cannot put new eSIM in new phone.

[Steven0511]

Hello!
I ordered and received a new eSIM for my new phone. On my old iPhone, I see the eSIM on the app and here on the website but I can’t instal it in my new Samsung. The QR code is not scanning and I can’t proceed with my new Samsung until there is a sim in it. I’m stuck on the first few setting of language and wifi but can’t skip the sim/esim part. How do I get and activation code for my new eSIM that I can put manually or get a QR code that my Samsung will scan? 
Thanks for your help in advance! 

[BKNS27]

That what I don’t like about the new Samsung phones during the activation stage of the phone. Good thing I still have a SIM from my old phone to activate the new Samsung phone.

This is the reason I prefer the iPhone 16 over the new iPhone 17. The iPhone 17 in Canada is now eSIM only while the iPhone 16 has both.

[Sansan · Accepted solution]

Hi,

For new samsung phones, you MUST activate it first with a physical SIM card.  You cannot use esim.

Borrow any card from a friend to get pass this process first.

Once that's done, you can use wifi to download the Public Mobile App and purchase eSIM.