10-20-2025 08:22 PM
unable to login with email as it is saying its not registered. phone number is also not working can someone tell me how to fix this
10-20-2025 08:23 PM - edited 10-20-2025 08:24 PM
@emmit wrote:unable to login with email as it is saying its not registered. phone number is also not working can someone tell me how to fix this
Public Mobile is a self serve service. We are all customers like you. Nobody here can assist you. You need to create a ticket for support to help you figure this out.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.