Can't sign in

[Alycatstraz]

Why can't I reset my password on everything but just keeps saying the same thing now it says I've exceeded the amount of tries 

[esjliv]

@Alycatstraz  - try again, it should work on mobile. It took me a few times just now though.

Allow the email and password to autofill, then WAIT. Do not hit the Log In button. It will automatically log in itself.

[BKNS27]

@Alycatstraz 

The website is undergoing maintenance at midnight EST.

[Handy1]

@Alycatstraz  Self serve site if down for maintenance 

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-System-Maintenance-on-Feb-14/...

[Handy1]

@Alycatstraz  Also site is undergoing maintenance at this time could be affecting being able to log in. 
https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-System-Maintenance-on-Feb-14/...

[Handy1]

@Alycatstraz  If your still having trouble get support to help you regain access to your account 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Handy1]

@Alycatstraz  Try signing in again incognito  private mode mode there are cache isssue , or try another device or lap top 

[Alycatstraz]

I can't sign into my account period even when I get the email verification code and put it in and create my new password it then gives me the same alert saying that my login info is incorrect. But why can I sign into my community?

@CS_Agent 

 

[darlicious]

@Alycatstraz 

Type everything in....don't use auto fill. Maybe you made an error like a comma instead of period in your email address. And use the advice provided above as well.

[LoveNature]

Hi @Alycatstraz 

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login again, or trying reset password but if you know your password is right not reset,

[softech · Accepted solution]

@Alycatstraz   No worry about the "exceeded the amount of tries".  Just close the browser

But I suggest you to try Reset Password and login using Incognito mode and see if it works

If not, then Pm Support is your friend:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there