Add on

[Barbados1]

 Am I not doing something right here to get data added?

[dabr]

@Barbados1   How much data does the $50 plan have?  You can get $40/15GB or $45/20GB at 4G speeds in self serve but should schedule the change because of no refunds for unused days due to the service being prepaid.

@Barbados1   BTW, do you have data enabled on your phone and might be the reason you're unable to use it, or even data limit set?

[Barbados1]

I have the $50 plan but sometimes forge to tune the wifi back on. It has to do with my job. 

[Handy1]

@Barbados1  Reach out to support explain what happened they may credit you account for the 2 unwanted purchases 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Barbados1]

No, I actually only wanted to get the 1Gb but thought the first two might not have registered. By the way, Thxvm for your support guys!

[Handy1]

@Barbados1  That’s the usage history click the refresh spinner thing circled in red in the pic next to usage history.. that should help display you 3 GB of data 

[dabr]

@Barbados1   From your screenshot it seems you've purchase 1GB data 3 times?  What plan are you on?  Currently PM has a few plans offering more data at 4G speeds for reasonable prices so you might want to login into your account and schedule a plan change at next renewal to $40/15GB if you frequently purchasing more data at $15/1GB which is kinda steep. 

[softech]

@Barbados1   try logging in with Incognito mode, see if the Data addon is there in the Payment & Addon page. 

[esjliv]

If you wanted to add three - 1 GB addons to your account, then YES you did something right @Barbados1 

Was that your intention? Addons roll over each cycle, and stay on your account until consumed; so no worries about that.

Edit, is your data not working ? Ensure your plan is in Active status, as addons only work on Active plans.

[Barbados1]

 

[dabr]

@Barbados1   Have you tried refreshing your self serve account with the refresh icon bottom right of the page?  Or use incognito/private mode as you could be viewing old information because of caching problems.  

[Handy1]

@Barbados1  

Check add-ons /mins /Data

For most up to date account info