Help! I cannot remember my login information

[paperlillies]

Hello. My husband and I registered an account and number as a gift for my mother-in-law; which we pay for each month. Unfortunately, I cannot remember the exact credentials I used to open this online account and I need to update the payment information. All of the details were recorded, however, I'm using these in an incorrect order.

Help!

[softech · Accepted solution]

@paperlillies   No worry

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) ,  enter any possible email addresses you could have used, see which email get the reset password email.

if that does not work, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@paperlillies  Get support to help you regain access and make payment 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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