SIM cards never arrived

[IsabelleC]

 My SIM cards, ordered on January 20, have not arrived in the mail.  

[hTideGnow]

HI @IsabelleC 

it has been over 3 weeks, which is very late

Open ticket with PM CS agent and they can hopefully resend you a new one (first one likely lost)

at : https://publicmobile.ca/chatbot.

First Type: did not receive my sim card
Then click "Contact Us" ,
and then click "Click here to submit a ticket"

Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@IsabelleC  Can take up to 3 weeks for SIM card to arrive if you need one sooner , call around to local Telus Koodo stores for in person pick up ..also you can ask support for a status update 

[BKNS27]

@IsabelleC 

It should have arrived by now. It could be lost in the mail so contact a CS_Agent by private message on the envelope icon above and ask for a replacement SIM.

[esjliv · Accepted solution]

@IsabelleC 

Normally Public Mobile ships these regular Canada post mail, so if it goes beyond 10 working/business days since you ordered the SIM card, then I would suggest to reach out to Public Mobile Support to let them know.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent