Monthly Bill Increased

[WillyJ]

Hello,

I recently got a new phone and switched to an esim (the old phone had a physical sim) I purchased a $5 esim to complete the process and now my monthly service bill seems to have increased from $35 to $45 per month. Why the increase? How do I go back to $35/month as I had in the past? 

Also, I previously purchased 15 days of calling and texting while in the USA and I would like confirmation that I have done so correctly and am not being charged for roaming while here (when completing the phone switch I did receive a text regarding roaming in the US). 

Please advise - thank you.

[softech]

@WillyJ the plan should not be changed like that.

login My Account again using browser with Incognito mode .  Check Subscription & add-on page for the current plan 

If in doubt, ask PM CS agent to check 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there