my phone was suspended, paid up, still not active

[nathanwinkel]

Hi, my phone was suspended, I paid the bill, shows as being active, but phone still can't call, receive calls or texts.  suggestions?

[darlicious]

@nathanwinkel 

So you have two accounts now? Was that intentional?

[nathanwinkel]

thanks for the suggestions.  it turns out I got a new sim #, and when I paid, it went to the old sim #, not the new sim #.  

[Community_QA]

try: reboot phone / take sim out/ test on another phone

[BKNS27]

@nathanwinkel 

Do what @darlicious recommended by holding down the power button and power off then power back on.

[darlicious]

@nathanwinkel 

Have you rebooted your phone?