overpayment

[Dumy]

I changed  my bank account for autopay and I am paying usually around $12  however I got charged for$16. 

[darlicious]

@ace_phone 

Did you switch to the points program? If not are you saying your card is getting charged $60 each renewal and your rewards are not being applied? Check your transaction history and report back.

[ace_phone]

Did you get this sorted out?  I'm having a similar issue. My plan is $60, so the autopayment is $60, but I have monthly credits for autopay, refer-a-friend, etc that add up to $20. So I only owe $40. I've been building up credits every month. I wonder if you are in the same boat?

[softech]

@Dumy   What is your usual plan amount?

I do not think you are , but $10 plan is now $13 (but  you should have some loyalty rewards and you shouldn't be paying full amount like that)

If possible, go to Transaction log ( https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ ) and gie us a screenshot  of the last 2 months so we can tell when you are paying more

[esjliv]

@Dumy - did you do a top up payment when you changed your bank information?

Check your payment history here: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

If the funds are showing paid and added to your Available Funds area, then those $'s will be used on next renewals.

OR, are you saying you usually pay $12 per renewal, but now you are paying $16? Are you taking into account the taxes, which do not show in your self serve but will show on credit card charges/debit visas.

[darlicious]

@Dumy 

Have you used lost/stolen in the last 30 days?

Edit:

Or switched and joined the points program?