Response from the assistance department.

[Grinch]

Just what. 

[esjliv]

@Grinch if this is your username to get recovered and all that other mess up it creates in our profile/settings (or anything else for that matter), go to J_PM or Audu directly and explain the LOONG unresolved issue.

[esjliv]

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@Grinch wrote:

Issue? Has been ongoing for about 5 months. And can only be resolved by PM. 

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5 Months @Grinch  - oh gesh.

Um, I would be poking daily, unless you had an agent saying I will get back to you in a few days or something like that. I suggest you ask for a supervisor if you have send multiple requests but had no resolution yet.

[Grinch]

Thanks 

[Chalupa_Batman]

It's been 5 months? REALLY? Holy crap!! I'm sure you've posted about your issues before. Can you drop a link here so I can read it? Not trying to be nosy, just curious what takes 5 months for PM to fix or not fix.

[Grinch]

Issue? 

[Chalupa_Batman]

So are we no longer calling them CS Agents? Are we supposed to be calling them The Assistance Department? 

I agree 100% on the "may" receive an answer part. That is just so horribly worded. I've been in customer service for over 30 years and I continue to see such poorly written of what's considered customer communications. Honestly, if I was in charge of Public Mobile communication, I'd be embarrassed. 

[softech]

@Grinch 

8neill probably wait till Monday afternoon and ask for an update

what issue you are inquiring about??