@Voets01
I personally recommend activating with a temporary phone # and once you ensure you have full service (calls/texts/data) on the Public Mobile sim card you can port in your phone # via the "change number" feature on your profile page in your self serve account. Just be sure to update your eversafe ID with your newly ported phone #.
Make sure you port in the Telus account holder's phone # last as it can cause your Telus account to be closed before you port the other phone numbers over. Once it's the only phone # left to be ported it will automatically cancel and close your Telus account.
Customer support requests can also be done via private message only if you prefer to skip using the chatbot. Use the link below for private messaging to a CS_Agent. They are backed up seemingly beyond 48 hours currently which is highly unusual ( normally a couple of hours to recieve a reply).
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
It's best to activate each account separately using the PM app on each individual device. However if you prefer to use the app for all activations on one device using physical Sim cards then its best to uninstall and reinstall the PM app between each activation. After activation self serve account management such as port requests can be done online if your prefer.
Make sure you leave or put the Telus Sim cards in the phone(s) to reply YES to the porting authorization text from Telus within 90 minutes of recieving it. Using the Telus account # for porting is easiest and you should see the port complete within minutes once you answer YES to the text. You will recieve a "Sorry to see you go" email from Telus once your service cancels and Sim card ceases functioning.
Don't forget to use your referral code on the first account created on the others to earn 1 referral point per month and a one time $10 bonus referral credit for the new activation.
