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MY SIM CARD IS NOT WORKING,ISSUE WITH TRANSFERRING NUMBER

JOHN34
Great Neighbour / Super Voisin

NO SERVICE,how do i get to a agent  

5 REPLIES 5

JL9
Mayor / Maire

Was the port done correctly and completed? Was your old account in good standing with your previous provider's sim card in the phone, did you reply YES to the porting text? If you didn't follow the steps you will have to reinitiate the porting process. You can find step by step on the process under the activate tab above.

hTideGnow
Mayor / Maire

HI@JOHN34   what make and model is the phone?  Which carrier you were using your phone on before?

do you have another phone to test the PM sim?

Yummy
Mayor / Maire

What exactly did you do in order to transfer number to PM. No point providing zillion solution if you did not follow exact process so better Explain what you did so far.

softech
Mayor / Maire

@JOHN34 Try reboot your phone once.  Try reseat your sim card, power down the phone, then take sim card out for a minute before putting it back in amd power up. 

 

Main thing is to check if you can  even make outgoing calls

 

If not, open ticket with PM support:

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

RossN
Mayor / Maire

@JOHN34 

Hi did you just activate an account does anything work are there any messages on your phone? if you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here                               

           check your community envelope for a reply